The last mile has remained among the most challenging and the most expensive part of the entire supply chain due to restrictions of geography. According to CapGemini Research, last mile delivery can account for as much as 41% of the overall supply chain costs, hence a pressure on the logistics carriers to reduce such key last mile costs. This being the case, by the year 2025 artificial intelligence has emerged as the major facilitating factor that is helping such deliveries to be done faster and at a lower cost while at the same time smarter and sustainable. These include the choice of the right route through the use of route optimization algorithms to autonomous vehicles and interactive applications including chatbots. In this article, we identify a number of trends that can be considered as the most promising in the logistics sector.

PHM Editorial